Your Questions, Answered
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The Couture Collection features premium virgin hair selected for its naturally fine structure and elevated realism. Virgin hair is known for soft, airy movement and a lightweight feel.
Because finer strands require gentle care, these pieces benefit from regular conditioning and mindful handling — similar to naturally fine biological hair.
Designed as long-term investment pieces, Couture wigs are constructed to be serviced and refreshed over time through optional maintenance such as re-ventilation or lace repair.
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The Luxe Collection features premium European-textured human hair chosen for its soft feel, natural movement, and beautiful day-to-day wearability.
This texture offers a balanced blend of body and flexibility, allowing the hair to be worn smooth or styled while maintaining a believable, lived-in finish. Luxe pieces are designed for consistent daily wear while still delivering a refined, natural look.
Every Wig Fox piece is thoughtfully finished for comfortable, undetectable wear.
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Our Core Collection features premium human hair selected for soft movement, durability, and natural everyday realism at a more accessible price point. These pieces are single-drawn by design, creating a density that mirrors how real hair naturally falls. The hair is carefully textured to achieve our signature Brazilian-inspired finish that many clients love for its body and versatility.
No matter the collection, our focus remains the same: thoughtful sourcing, honest positioning, and helping you find the piece that truly fits your life.
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We’re delighted to offer complimentary express shipping (3–5 business days) on all in-stock wig orders shipping from the USA to addresses within the USA and Canada. While customs delays are uncommon, they may occasionally occur. Orders are not shipped on U.S. national holidays, so please allow for a one-day delay during those times.
Important for Canada: Any customs fees, duties, or taxes are the responsibility of the customer and are not covered by The Wig Fox.
International Shipping (outside the USA & Canada): We offer flat-rate international shipping of $85. Please note that any customs fees, duties, or taxes are the responsibility of the customer.
All shipping timeframes are estimated. Occasionally, delays may occur beyond our control and are not eligible for shipping refunds.
Orders are typically shipped within 1–3 business days after purchase.
Custom & Pre-Order Items
For pre-order items, please allow up to 2 extra weeks for shipping beyond standard processing times. In many cases, items ship sooner. Any specific timelines or shipping details for custom orders will be discussed at the time of purchase to ensure a smooth and transparent experience.
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Returns & Exchanges
At The Wig Fox, we want you to feel confident and fabulous in every piece you purchase. If your wig isn’t exactly what you hoped for, you have 3 days from delivery to start a return or exchange. If the third day falls on a Sunday, simply email us by that day to request an extension — giving you until Monday to ship. Once we receive your item, refunds are typically processed within 1 week.
Return Guidelines
Condition: Wigs must be returned in their original state — lace intact, hair unwashed, heat-free, and all packaging included.
Refund & Exchange Options
Standard Refund: A restock fee applies (USA/Canada: 10% or order value; International: 20% of order value).
Store Credit / Gift Card: No restock fee.
Exchange:
First exchange: No restock fee; you cover return shipping.
Subsequent exchanges: $30 restock fee plus the customer covers shipping both ways.
International exchanges (including Canada): May incur additional shipping or customs fees — please email us for guidance.
Shipping paid at checkout is non-refundable.
Final Sale Items: All sale, last chance, and custom orders are final and cannot be returned.
Cancellations: Orders can rarely be canceled. If canceled before shipment, a 5% cancellation fee applies. Orders already shipped follow our normal returns/exchanges policy.
Defective or Incorrect Items: Email us within the 3-day window with detailed photos. If verified, we will cover return shipping and repair or replace your item. Verified defects are exempt from restock fees.
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We love working with women to meet their unique hair needs.
Custom orders allow you to create a wig inspired by your vision including length, color, density, texture, and cap construction.
You may submit reference photos to help guide your custom order. While we cannot guarantee an exact match, your image helps us craft a look that is uniquely yours.
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If you see a style/color on our website limited pre-orders are available and often already in production or being finalized. Most pre-orders ship within a few days to two weeks.
If additional time is needed, we’ll reach out with an updated timeline so you know exactly what to expect.
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While some wigs may tolerate bleaching, not all wigs are suitable for lightening.
All human hair wigs may be colored by a licensed professional stylist experienced with premium wigs. We do not recommend at-home chemical processing, as improper techniques may damage the hair and alter the wig’s lifespan.
Chemical Disclaimer: Any bleaching, coloring, or chemical processing performed after purchase is done at the customer’s discretion. We are not responsible for damage resulting from chemical services, improper handling, or services performed by third parties.
To maintain the integrity of your wig, we strongly recommend working with a licensed stylist experienced in premium human hair wigs.
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Before and after wear, gently detangle using a wide-tooth comb or a brush designed specifically for wigs. Always begin at the ends and work upward toward the roots, holding the hair above where you are combing to avoid tension on the lace or knots.
Washing
We recommend washing your wig only as needed, typically after several wears or when there is product buildup.
For best results, wash your wig on a wig head or block, rather than in a sink. This helps maintain the natural hair direction and prevents inverted hairs, which occur when strands are pushed back through the lace during washing. Inverted hairs can cause tangling at the roots, shedding, or a rough texture once dry.
Use a sulfate-free shampoo, gently smoothing the product downward through the hair without rubbing or twisting. Follow with a sulfate-free conditioner, applying from mid-lengths to ends only. Avoid the knots, lace, and cap area to preserve the integrity of the hairline.
Drying
After washing, gently blot excess water with a towel — do not wring or twist the hair. Allow the wig to air dry naturally on a wig stand. Once dry, you may style as desired, using heat sparingly and appropriate heat protectant.
Moisture & Finishing
A small amount of lightweight hair oil or serum may be applied to the ends to maintain softness and reduce dryness. Avoid heavy products, especially near the roots or lace, as they may cause buildup.
Heat & Styling
Avoid excessive heat styling. Always follow any specific instructions provided for your wig’s hair type, color, and cap construction. Chemical processing or heat damage may shorten the lifespan of the wig.
Storage
When not in use, store your wig on a wig stand or mannequin head. This helps:
Maintain the wig’s shape and style
Allow airflow between wears
Prevent tangling and creasing
Travel & Long-Term Storage
For travel or extended storage, place your wig in the silk bag provided. Silk helps reduce friction, minimizes tangling, and protects the hair from dryness and environmental exposure.
Before storing:
Ensure the wig is fully dry
Gently detangle the hair
Secure the lace area smoothly to avoid folding or creasing
Avoid storing your wig loose in drawers, plastic bags, or compressed spaces, as this may cause tangling, deformation of the cap, or unnecessary wear over time.
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Yes, The Wig Fox Collection is designed to be worn securely without glue. Clips, combs, or a wig grip can keep the piece in place.
Adhesive is optional for those who prefer to melt the lace for a seamless look.
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Return hairs are short strands created during the hand-tying process when hair is knotted into the wig cap.
They are normal and not a sign of damage.
Return hairs typically require light styling or taming using heat or styling products.
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Yes! Since our wigs are made from 100% human hair, they can be styled using heat tools such as flat irons, curling irons, and blow dryers.
To maintain the integrity and longevity of the hair, always use a heat protectant and apply heat sparingly and at moderate temperatures.
Excessive heat or repeated high-temperature styling may cause dryness, damage, or reduced lifespan over time.
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Yes. The Wig Fox offers professional refresh and styling services to help keep your wig looking its best over time.
Refresh services may include:
Gentle washing and deep conditioning
Trimming or reshaping as needed
Restyling
Minor adjustments to maintain the wig’s shape, movement, and overall appearance.
Please note that refresh and styling services are available exclusively for wigs purchased from The Wig Fox.
You may simply contact us via email or contact form to discuss your wig and what kind of styling/refresh is needed.
Please note: these services are available only for wigs purchased from The Wig Fox.
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Yes. The Wig Fox offers professional repair services for wigs purchased from The Wig Fox, including more advanced services when appropriate.
Repair services may include:
Re-ventilation to restore density or address shedding
Lace repair or reinforcement
Minor cap or fit adjustments
Other restorative services as needed to extend the life of your wig
All repair services are offered on a case-by-case basis, as eligibility depends on the condition of the wig and the type of repair requested.
To inquire about a repair, please contact us via email or our contact form with photos and details of the issue. We’ll review your request and provide guidance on next steps, availability, pricing, and turnaround time.
Please note that repair services are available exclusively for wigs purchased from The Wig Fox.
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Yes. The Wig Fox offers a wig consignment program for high-quality wigs that are in excellent condition. If you have a wig you no longer wear, it may be eligible to be sold through our studio.
You can learn more about requirements and the submission process on our Wig Consignment page.
Medical & Hair Loss
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Yes. Human hair wigs are often preferred for hair loss because they offer the most natural movement, realistic density, and versatility for everyday wear. When thoughtfully selected, human hair wigs blend seamlessly, feel comfortable, and can be styled similarly to natural hair, making them well suited for women experiencing hair loss or thinning hair.
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Wigs that look most natural for hair loss typically feature balanced density, soft hairlines, and flexible cap construction. Human hair wigs with lighter to medium density and natural movement tend to mimic real hair growth more closely, avoiding an overly full or theatrical appearance.
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Lower to medium density wigs (typically 110%-130%) are generally best for hair loss. These densities create a more realistic look, feel lighter on the head, and are easier to wear comfortably for extended periods. At The Wig Fox, we prioritize density that reflects natural hair rather than excess volume.
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Absolutely. Many women wear wigs for convenience, styling flexibility, or to change their look without altering their natural hair. Human hair wigs are an excellent option for anyone seeking natural movement, refined styling, and easy everyday wear - regardless of hair loss.
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A medical wig is designed for individuals experiencing hair loss due to medical reasons such as cancer treatment, alopecia, autoimmune conditions, or hormonal hair loss.
Unlike fashion wigs, medical wigs prioritize comfort, realism, and a lightweight feel, making them suitable for sensitive scalps and long-term wear. Features such as hand-tied caps, natural hairlines, and breathable materials help medical wigs look and feel more like natural hair.
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Yes — many of The Wig Fox wigs are suitable for individuals undergoing or recovering from cancer treatment, depending on personal comfort needs.
Our wigs are selected for:
Soft, lightweight cap construction
Natural-looking hairlines
Reduced bulk and realistic density
Comfortable wear for sensitive scalps
Because every experience with treatment is different, we always encourage clients to review cap details carefully and reach out with questions so we can help guide the best option.
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Yes. The Wig Fox offers wigs well-suited for medical hair loss, including alopecia, thinning hair, and other non-cosmetic hair loss conditions.
Many of our styles feature:
Hand-tied or lace-based caps for natural movement
Realistic parting and hairline appearance
Balanced density that mimics natural growth
Our goal is to provide wigs that help clients feel like themselves again — without looking “wiggy” or overly styled.
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Human hair wigs are often preferred for medical hair loss because they offer the most natural appearance and versatility.
Benefits include:
Softer texture that mimics real hair
Natural movement and realistic density
Ability to be gently heat-styled or customized
Longer lifespan with proper care
For many clients, human hair wigs provide a sense of normalcy and confidence during a time when comfort and realism matter most.
Sizing and Fit
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Fit matters more than most people realize. Even a beautiful, high-quality wig won’t look or feel right if the cap doesn’t match your head. The right fit means comfort, security, and a natural look—no slipping, no gapping, and no constantly checking yourself in the mirror. When your wig fits properly, you can forget you’re wearing one and just live your life.
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Use a soft, flexible measuring tape and measure gently—don’t pull tight. You want the tape to follow the natural shape of your head, not compress it.
Circumference
Start at your front hairline, wrap the tape behind your ears, around the nape of your neck, and back to the front hairline. The tape should be snug, not tight.Front to Nape
Measure from the center of your front hairline, over the crown of your head, to where your skull naturally ends at the back of your neck (usually level with your earlobes).Ear to Ear (Hairline)
Place the tape just above the crease where your ear meets your head, then measure across your forehead to the same spot on the opposite side. -
Wig caps are made to fit within measurement ranges—not exact head dimensions. Everyone’s head shape is different, so there’s no such thing as a “perfect universal fit.” If you’re between sizes, sizing up is usually more comfortable and gives you more flexibility with adjustments.
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If measuring feels confusing or you’re not sure what size is right for you, I’m happy to walk you through it. We also offer size adjustments for those that need it. Please contact us for questions and assistance.
All About Hair
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Virgin hair refers to high-quality human hair that has not been chemically lightened or colored. It is valued for maintaining its natural strength, softness, and realistic movement.
At The Wig Fox, our virgin hair is carefully sourced from select regions and chosen for its beautiful, dependable performance in everyday wear. This allows the hair to maintain its natural integrity while offering the ease many women prefer for daily use.
Compared to completely raw hair, virgin hair typically shows less natural variation from piece to piece and provides a more predictable styling experience.
As with all real human hair, proper care and conditioning are recommended to maintain long-term softness and performance.
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Premium processed hair is human hair that has been thoughtfully prepared to improve how it looks, feels, and performs in everyday wear. It is often referred to as premium European- or Brazilian-textured hair.
Unlike raw hair, which can vary quite a bit from piece to piece, premium processed hair is carefully prepared to create a smoother overall look with more predictable styling results. This is what gives many wigs that polished, ready-to-wear finish women often prefer.
When high-quality hair is properly prepared, it can deliver excellent softness, manageability, and longevity — especially for women who want reliable performance without the extra unpredictability that can come with completely raw hair.
Not all processed hair is created equal. Lower-grade processing can leave hair overly coated or prone to dryness over time. At The Wig Fox, we focus on premium-quality hair and careful preparation so each piece maintains natural-looking movement with dependable, real-life wearability.
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Raw hair refers to human hair that has been left in its natual state. It typically comes from a single donor and has not been chemically lightened or texture-altered.
Because raw hair is not heavily refined for uniformity, each bundle can show natural variation in color, wave pattern, and strand behavior. Many experienced wig wearers appreciate raw hair for its authentic movement and untouched feel.
However, with that authenticity comes a slightly higher need for hands-on care and styling. Raw hair may be less uniform and can require more personal customization compared to more refined hair types.
At The Wig Fox, we believe the best choice isn’t about chasing labels — it’s about choosing the hair behavior, maintenance level, and finish that fits your real life.
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The truth is, there isn’t one “best” option for everyone — it depends on what you value most in your everyday wear.
Raw hair is loved for its very natural, untouched feel, but it can vary more from piece to piece and may require a bit more personal styling and care than more refined hair types.
Virgin hair offers a beautiful middle ground, maintaining strong hair integrity while providing a more polished, predictable finish many women find easier to manage.
Premium processed hair is carefully refined for smoothness, color harmony, and dependable day-to-day wear. When high quality hair is used, it can deliver excellent realism with very reliable styling behavior — which is why many of our everyday pieces use this approach.
At The Wig Fox, we don’t believe in chasing labels — we believe in choosing the hair behavior, maintenance level, and finish that fits your real life best.
Our measurements are intended as a general guide to wig cap sizing, as every head shape is beautifully unique. If you find yourself between sizes, we recommend sizing up for added comfort.
Size Charts
Please note: that while the overall cap constructions remains the same, small features such as removable liners and clips versus combs may vary. Always refer to the individual wig listing for specific details.
Cap Constructions
